With Skiplino desk you can now display ticket numbers on iPad that you install in front of the desk. Customers then can provide immediate feedback after they finish with the agent.
Skiplino provides the best solution for increasing the front-line efficiency and the management strategy. After using Skiplino your customers will no longer be unsatisfied of waiting in queue, because they will already know how many were infront of them in the queue in the first place. Having such system will then increase the customer satisfaction and eventually the business profitability. The concept virtually eliminates the need to wait in long lines, curbs frustration for customers and enhances the overall customer service.
Why Skiplino is good for your business?
- Know your customer waiting time:
The ability to look at the duration your customer was waiting for is a proactive approach to show empathy. You will not just welcome them with a warm greeting but you will make them feel appreciated and acknowledged by understanding how long they have been waiting in the queue.
- Know your customer needs:
You can save a lot of your time by knowing what your customer wants before coming. It will make your interaction in harmony and will make your customer more likely to come again after having such an outstanding experience.
- Access remotely:
You will never miss anything anymore; whether you are busy at home or abroad in a vacation, everything you want to know is at your fingertips. You will be able to access an analytical system through the cloud where you can monitor the queued visitors’ number per branch and all other information you need.
- View all your branches and manage your visitors stream
With Skiplino you can monitor all the activities across all your branches regardless of their geographic distances. You will be able to know statistics on which branch had more visitors, which handled more customers, and what their feedbacks were. Skiplino will make decisions for your business much more practical and relevant. With this application you will be able to distribute your staff in the right branches which will increase the productivity and make your staffs satisfaction increase significantly higher.
- Instant feedback:
Being able to monitor the feedback on the spot means you can respond to your customers’ actions directly. There is no need to wait for your customer to post something bad about your company on Social Media or tell their friends. With Skiplino you will be able to see who the satisfied and unsatisfied customers are and you can take action to make sure they are all happy.
- Social Responsibility:
Large, medium or small businesses all have to be socially responsible. Once you install Skiplino you will dramatically reduce the amount of paper used from the traditional queuing system. You will indirectly participate in reducing the number of trees being used and lead to make the world a better place for the future.